Privacy Policy

Welcome to EverLovy (“we,” “us,” or “our”), accessible at everlovy.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. For any questions, contact us at service@everlovy.com.

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

a) Information You Provide

Account & Order Information: Name, email address, shipping address, billing address, phone number, and payment details when you place an order or create an account.
Communications: Any messages, feedback, or inquiries you send to our support team.
Marketing Preferences: Your opt-in or opt-out choices for promotional emails and newsletters.

b) Information Collected Automatically

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
Transaction Data: Details about purchases you make, including products ordered, order value, and payment method type (we do not store full card numbers).

2. How We Use Your Information

We use the information we collect for the following purposes:

✅ Order Fulfillment: To process, ship, and confirm your orders and send related communications such as order confirmations and shipping updates.
✅ Customer Support: To respond to your inquiries, resolve disputes, and troubleshoot issues.
✅ Personalization: To tailor your shopping experience, recommend products, and remember your preferences.
✅ Marketing & Promotions: To send you newsletters, special offers, and promotional content — only if you have opted in. You may unsubscribe at any time.
✅ Analytics & Improvement: To understand how our website is used and to improve our products, services, and user experience.
✅ Legal Compliance: To comply with applicable laws, regulations, and legal processes.
✅ Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our website and fulfilling orders (e.g., payment processors, shipping carriers, email marketing platforms). These parties are contractually obligated to keep your information confidential.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: In any other case, only with your explicit consent.

4. Cookies & Tracking Technologies

We use cookies to improve your experience on our site. Cookies are small data files stored on your device. Here’s how we use them:

Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions).
Analytics Cookies: Help us understand visitor behavior and improve our site (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted through our website
Secure payment processing via PCI-DSS compliant providers
Regular security audits and access controls

While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

🔍 Access: Request a copy of the personal data we hold about you.
✏️ Correction: Request correction of inaccurate or incomplete data.
🗑️ Deletion: Request deletion of your personal data, subject to legal obligations.
🚫 Opt-Out of Marketing: Unsubscribe from promotional emails at any time via the link in our emails or by contacting us.
🔒 Data Portability: Request a portable copy of your data in a structured format.

To exercise any of these rights, please contact us at service@everlovy.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children’s Privacy

EverLovy does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately at service@everlovy.com and we will take steps to delete such information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your data, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request, contact us at service@everlovy.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.